My company uses LogMeIn [www.logmein.com] for remote support for some of their clients. One of the problems for me was that the company doesn't support Linux, officially. I've talked to support twice, one saying that they are working on Linux support and the other saying they don't and there are no plans to.

The problem: If you have the wrong version of Java installed and you go to remote control a remote system using LogMeIn, every time you click on an area of the screen it refreshes the entire page. Every mouse movement reloads the page to update what it think you just did. Also keyboard input is not visible until you actually click.

The solution:I don't have a perfect solution, but this will "almost always" work at least for Ubuntu systems and I've tested it on Gusty and Hardy. The key is installing the specific version of Java that LogMeIn supports along with the appropriate Firefox plugins. It took a lot of trial and error but I finally found the perfect combination of java versions and plugins.

The following is the output from a dkpg --get-selections | grep "java" on my system:

java-common install libhsqldb-java install libjaxp1.3-java install libjline-java install libservlet2.3-java install libservlet2.4-java install libxalan2-java install libxerces2-java install openoffice.org-java-common install sun-java5-bin install sun-java5-fonts install sun-java5-jre install sun-java5-plugin install Download file java.cfg

So, looking at my other entry about re-installing software from a dpkg output, all you need to do is copy the above information and run the following command:

sudo dpkg --set-selections < java.cfg sudo dselect

This will install all of the above packages and hopefully get LogMeIn to work for you. Note: I haven't tested to see whether some of these library packages are extra so use at your own risk.

Let me know if you have any input on other versions of Linux. Email

External Links

www.logmein.com - A good tool oriented at providing remote support with a concentration on security